Top 3 Reasons to Use VICIDial as Your Contact Center Solution

All call centers and BPOs use contact center solution. In fact, many companies and industries have started using call center software to support lead generation and nurturing operations. A majority of people is inclined towards a custom contact center solution and why not? The custom call center software comes with many features, but the point is VICIDial is also a promising call center solution that can meet needs of many call centers and businesses. Although VICIDial solution is very powerful call center software, people are afraid of choosing it until it is the only left option. In this article, I will share the top 3 reasons to use VICIDial: Contact center solution for your business.

1. It is cost effective

If you don’t know let me tell you, VICIDial is an open source solution. Thus, it is way cheaper than a third party contact center solution. You will not need to buy a license per agent. The unlimited seats will be available for free. The only fee you need to pay is for VICIDial solution installation, configuration and support services.

2. It is easy to customize

The VICIDial: contact center solution comes with its code for free. The code is highly customizable. So you can take help of any VICIDial developer or a company to perform VICIDial customization. As VICIDial has been in industry for many years and many people are using it the common call center features are readily available. You just need to buy the module from a VICIDial developer and get it integrated it within your system. For example, sticky agent, custom dashboard, graphical report, remote agent, disposition bucket, soundboard, etc. are already developed and available in plug and play form. Even if you want to develop a custom module for this open source call center software, then you can with the help of a VICIDial expert.

3. No vendor lock-in

VICIDial is an open source contact center solution that is available with code. Thus, you are not dependent on a vendor from whom you have bought the solution. If you are not comfortable with your current vendor, you can change the vendor any time without any worry. Unlike a custom call center software in which you have to use the services of the same vendor for support or make any kind of call center software customization. This will give a complete ownership of the solution and freedom of choice which each entrepreneur’s desire.

Conclusion

VICIDial is a flexible, customizable and feature rich contact center solution. It provides almost all required features and the remaining can be easily added with the VICIDial customization service that is easily available. The VICIDial solution can be a better choice sometimes even over highly advanced call center software. Thus, make a wise decision by keeping all facts in mind. You can also take the help of a VoIP consultant to get required guidance.