During a packed stadium game, several spectators yelled racist insults down at the renowned, Brazilian footballer, Barcelona’s flying fullback, Dani Alves.
Capping it off, an angry spectator who had been yelling epithets threw a banana down in front of Alves as he was walking back onto the ... Views: 559
Why do we instinctively like some people and find others irritating or worse?
What makes us agree, buy, help . . . or not? Do your gut instincts help or hinder your “LQ” – Likeability Quotient? From an expert on gut instincts, gain insights about how to say it better next time. Answer this ... Views: 539
• It is harder to argue when you are holding hands.
• Know that showing appreciation and attention, especially when you least want to show them and the other person most needs them, will always bring you closer than asking for them.
• Look to the other person’s positive intent as you hear ... Views: 633
When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else’s anger can be a way to actually bring that person closer. Warning: Don’t add fuel to the fire by suggesting that they calm down. Here are five ways to not only dampen their ... Views: 698
When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else’s anger can be a way to actually bring that person closer. Warning: Don’t add fuel to the fire by suggesting that they calm down. Here are five ways to not only dampen their ... Views: 625
When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else’s anger can be a way to actually bring that person closer. Warning: Don’t add fuel to the fire by suggesting that they calm down. Here are five ways to not only dampen their ... Views: 557
When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else’s anger can be a way to actually bring that person closer. Warning: Don’t add fuel to the fire by suggesting that they calm down. Here are five ways to not only dampen their ... Views: 555
Hint: what’s not revealed is sometimes most revealing. You never really know somebody until you see the choices she makes. As a nurse, you’ve long known that it is usually not the “medical” but the “people” challenges that determine how well you can do your job.
We instinctively pigeon hole ... Views: 637
Even though it’s been over a decade ago, I vividly recall my shock when sitting in a committee meeting for a non-profit. The chair asked us each to report back on the task we agreed to do. The second told us that she hadn’t started on her assignment because it had been a very busy month at work. ... Views: 603
Stay sought-after by enabling others to proudly use their best talents together on things that matter to them. As William Butler Yeats wrote, “Because I helped to wind the clock, I come to hear it strike.” Here’s exactly how others have evoked that feeling and behavior:
One: “Pair Up” to Cut ... Views: 434
The Confirming-Evidence Trap
This trap is the bias that leads us to seek out information to support our existing point of view while avoiding information that contradicts it. This bias not only affects where we go to collect evidence to reinforce a current stance or perspective, but also how ... Views: 586
Are you quotAble? Or do people stop listening before you stop talking? Being heard and frequently quoted is essential to attracting more opportunities and friendships. Without that talent you may be rich, smart, well-connected, well-intentioned, and hardworking yet you are likely to lose to the ... Views: 888
When things go wrong, we tend to blind ourselves to other’s feelings. We are more likely to fall into a destructive behavioral trap. Sadly, when we do, we cannot be empathic. We weaken that human bond that’s vital to re-grouping and resilience. These blinding mindsets make us feel dumb, ... Views: 620
What makes a meeting truly stand out from others? It's not necessarily how much money was spent but how many positively memorable experiences the attendee recalls. If you run a store, tourist attraction or other facility, some of the tips you read below may also help you enhance the experience ... Views: 670
She’d been fidgeting for some while. Suddenly, she turned and started talking to me. For two hours we’d sat silently, side-by-side at the airport gate, waiting for our small commuter airplane. Leaning on the narrow metal armrest that divided our seats, she looked hesitant yet determined. “Now I ... Views: 604
To this day I’m mortified when I see a box of chocolates. I was in the Antwerp airport, heading back to San Francisco. Before settling into a seat at my gate I bought two indulgences for the flight home, John le Carré’s Our Kind of Traitor and a box of Pierre Marcolini truffles, one of the most ... Views: 654
After the priest moved to a new parish he approached his superior to ask, "Would you mind if I smoked while praying?" and was turned down. It is wise for us to learn how to ask for something in a way that enables others to agree. For example, the priest might have said, "Would you mind if I pray ... Views: 667
That’s how Applebee’s attracted more customers – many first-time visitors – to their family restaurants one summer, without advertising more. When Weight Watchers designed and branded several low-cal menu items for Applebee’s, followers of the Weight Watchers program (and those who were thinking ... Views: 563
Share The Story Others Want To Be In
Peter Guber’s advice in Tell to Win shows how stories can build in bragging rights by creating purposeful narratives. Then you can pull others into your story because they can see a role they want to play in that purpose. In their re-telling of your story, ... Views: 743
Perhaps one of the most vulnerable of moments is when someone criticizes you. If the person who criticizes you knows you well, and if she makes their comments in front of other people, she can cut deep. The scalpel of her comments can be surgically rapid and close to the bone, more damaging than ... Views: 794
Even the most time-pressed business owner can attract more customers with less effort through the right cross-promotional marketing. Why? Because when you join forces with other credible people who also reach your target market you can reach your customers more efficiently, credibly, and ... Views: 691
What makes a meeting truly stand out from others? It's not necessarily how much money was spent but how many positively memorable experiences the attendee recalls. Many conferences involve a theme, reinforced through a logo, theme, events, and speakers to create an overall "feel" and value ... Views: 807
Kindness is often unspoken. “An eye can threaten like a loaded and leveled gun, or it can insult like hissing or kicking; or, in its altered mood, by beams of kindness, it can make the heart dance for joy,” wrote Ralph Waldo Emerson. At another time, Emerson wrote, “You cannot do a kindness too ... Views: 804
1. Specificity Boosts Clarity and Accountability
The more concrete the agreement, the more clear the obligation and the more difficult it is for someone to misunderstand. "Please get right on that" does not create as much clarity nor accountability as, "Please finalize your choice of vendors by ... Views: 715
1. Specificity Boosts Clarity and Accountability
The more concrete the agreement, the more clear the obligation and the more difficult it is for someone to misunderstand. "Please get right on that" does not create as much clarity nor accountability as, "Please finalize your choice of vendors by ... Views: 664
When I was a Wall Street Journal journalist, I was sent to cover a football game in Barcelona. Later during the game in the stadium I was startled to see many spectators in the stadium yelling racist insults down at the renowned Brazilian footballer, the flying fullback Dani Alves. Capping it ... Views: 567
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 673
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 706
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 646
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 670
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 493
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 495
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 424
David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choices “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. ... Views: 479
#1. Tap the Little-Known Secret to First Impressions for Building Interest
Vala Afshar intuitively practices a little-known secret for attracting talented people as friends and colleagues. It’s an obvious truth, once stated. I saw it vividly demonstrated at Pivotcon.Via Twitter, I noticed how ... Views: 581
Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a differentiating highlight.
1. Offer a Tantalizing “Extra”
Who knows how ... Views: 497
14 Simple Ways to Jump-Start Your First Cross-Promotion
Look for the most frequent patterns in your customers to find the most beneficial partners. Then consider which business offers the best quality of product or service like the one your kind of client might use.
Propose a simple, low-risk ... Views: 640
Was it the butterscotch-colored walls, light coconut scent wafting through the door as I opened it or the cushy island of deep blue carpet under my feet as I stepped into the boutique hotel? I don’t know yet I instinctively sighed with relief. And that was before I saw the the smiling doorman ... Views: 628
Marshall wasn’t aware that we were closely watching him as he strode into the pool table showroom, but he was the ninth unwitting participant in our experiment. He glanced at the sign on the wall directly ahead of him as he entered the store: “Our Three Most Popular Models” the sign hung above a ... Views: 483
Marshall wasn’t aware that we were closely watching him as he strode into the pool table showroom, but he was the ninth unwitting participant in our experiment. He glanced at the sign on the wall directly ahead of him as he entered the store: “Our Three Most Popular Models” the sign hung above a ... Views: 468
Unexpected and sometimes enlightening things can happen when sharing a new experience with those who don’t act right, like you. I got unexpected insights when, with two friends, I walked through the Steins Collection of paintings by Matissse, Picasso and other avant-garde painters in bohemian ... Views: 677
What makes gatherings truly meaningful and memorable? It’s not necessarily how much money was spent, but rather how many positive, memorable moments an attendee recalls.
To get a handle on some of the positives and negatives of your meeting, start your planning with a “sensory exposure ... Views: 573
When things go wrong, we tend to blind ourselves to other’s feelings. We are more likely to fall into a destructive behavioral trap. Sadly, when we do, we cannot be empathic. We weaken that human bond that’s vital to re-grouping and resilience. These blinding mindsets make us feel dumb, ... Views: 640
Feeling like you’re working harder yet not smarter over time? Feeling thwarted, scattered or under appreciated? You are not alone. Perhaps the biggest gateway into a more successful and meaningful work and life is this step: Distill your smarts and most passionate interests into a distinctive, ... Views: 493
“We are not only ‘bowling alone,“ suggests Stanford professor, Jeffrey Pfeffer, “We are increasingly working alone.” Yet we still long for meaningful work and a sense of belonging – and individuals and organizations that support those very human desires are more likely to spur high performance ... Views: 658
Whoever most vividly characterizes a situation or person usually determines how others see it in their mind’s eye, discuss it, and act on it. Here are ten tips for becoming one of the most frequently quoted experts in your profession, organization, market or your cause.
1. Be Mercifully ... Views: 668
It is easier to stick a new idea in others’ minds if you can attach it to something that is already happily familiar to them. Hint: Become more frequently quoted by employing this Familiarity Effect. Here’s one way to do so: What familiar and respected product embodies the valuable trait for ... Views: 657
The sweet scent of the narcissus plant wafts upstairs to me just like the lingering memory of my uphill neighbors, an always upbeat Irish couple in their early eighties. Stopping off on their daily walk, they knocked on my door early this morning to deliver the plant, their holiday gift, ... Views: 759
See how forging apt partnerships with other firms that serve the same kind of customers, companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a highlight.
1. Offer a Tantalizing “Extra”
Who knows how many people chose to stay at the ... Views: 724
Joe Lee was sitting at a table, rapidly counting rain jackets in a small room somewhere above the sumptuous lobby of the Jamaican hotel where I was to speak at a global corporate conference the next morning. I did not know who he was then, although he looked familiar. I was just told that the ... Views: 717