Patti Hathaway is a Business Advisor and best-selling author of 5 books. Her books have sold more than 100,000 copies worldwide and one of books has been used by 400 of the Fortune 500 companies. Patti’s expertise is based on real-life experience and the fact that she has surveyed thousands of people over her 20 years of business advising. She earned the Certified Speaking Professional designation from the National Speakers Association in 1994. Fewer than 7% of speakers worldwide have earned this designation for a proven track record of speaking excellence. Patti has the ability to change people’s thinking in order to achieve bottom-line results. Her expertise lies in the areas of interpersonal communication skills, managing change, leadership, and customer loyalty.